A Message to Our Valued Owners:

We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.

Subaru of America has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Ascent vehicles. The front axle housings in your vehicle may have been manufactured with improperly tapered tie rod mounting holes. Over time, this condition may cause the tie rod end to separate from the axle housing, increasing the risk of a crash.

WRL-21 Safety Recall FAQs:

Q: What should I do?

A: Please contact your Subaru retailer (dealer) for an appointment to have this repair performed, free of charge.

Q: What will be done to the vehicle?

A: Subaru will replace left front and right front housings, tie rod ends, and all related hardware with new parts at no cost to you.

Q: What Subaru models are involved?

A: Certain 2020 model year Ascent vehicles.

Q: Do I need to make an appointment?

A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you.

Q: How much will this safety recall cost?

A: This safety recall will be performed free of charge at any authorized Subaru retailer.

Q: Do I have to return to the retailer where I bought the car?

A: Any authorized Subaru retailer will be able to perform this safety recall free of charge for you.

Q: Can I have this safety recall performed at an independent repair facility?

A: Only an authorized Subaru retailer can perform this safety recall free of charge to you.

Q: If I live in Canada do I have to return to the United States to have this performed?

A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this safety recall.

Q: If I no longer own the vehicle what should I do?

A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html , by selecting Email Us then selecting Update Address from the drop-down menu.